SHIPPING & RETURNS
Shipping Policy
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Please allow 5- 7 business days to process orders.
Personalized items may take longer. Contact us if you need your item sooner than our normal processing times.
If you chose local pickup, you will be notified via phone, text and or email to arrange a pick up time.
Return & Exchange Policy
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We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Personalized items are final sale - no refunds or exchanges will be offered.
DIY Classes are non-refundable. If you miss your class, you will be offered a take home kit of the same project you paid for.
To start a return, you can contact us at peonyandbirchco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs are non-refundable and you will be responsible for the return shipping costs.
You can always contact us for any return question at peonyandbirchco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, or gift cards.
Due to health restrictions, earrings are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.